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Questions about your membership, billing, or the research desk? Send a message below. A real person reads and answers every thread.

Open Ledger Support

Typically replies within a few hours

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Quick answers

How do I change or cancel my plan?

Open the members page and use the billing portal link to manage your subscription, update your card, or cancel. It takes effect immediately and you keep access until the end of the billing period.

I paid but my membership is not active.

Give it a couple of minutes, then refresh the members page while signed in. If it still shows the wrong plan, send us a chat with the email you used at checkout and we will sort it out.

Is my payment information safe?

Payments are processed by Stripe. We never see or store your full card number on our servers.